Refunds are only permitted in certain instances where we have failed to deliver the product desired from the buyer. If your product meets this criteria, please contact us immediately so we may try to resolve the issue. If a refund is warranted, the buyer must return the product in the same condition as it was received. Until we have received the item in question and verified the flaws, the buyer shall assume the responsibility of any shipping costs to return the item. If after inspection determines the item is indeed flawed, then and only then will a refund be granted including shipping costs incurred by the buyer.
In any other instance where a refund in granted, besides a defect, customer will receive a refund minus shipping charge and 20% restocking fee.
If you need further assistance please email us at firstname.lastname@example.org. Emails will be responded to within 24 hours.