How do I return?

  • Enter your order number and email address in the fields and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • Custom/Personalized items are not returnable

 Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Once approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

Exchanges:

  • If you would like to exchange your items for a different size, color or style please select "Credit" in the return portal. Once the items are received you will receive an email with your unique coupon code to be used as a credit in our store.
  • If you need your items quickly, we recommend to use our return portal to return the items and then place a new order for the desired size/item. Once the original order is received we will refund within our policies.

 

Still have questions? Send us an email at kinsandkaycs@gmail.com with your name and order number.