Store Policies

- Processing & Shipping Times:
The time we need to prepare an order for shipping varies. Most items are made to order and our standard shipping time of 1-2 weeks applies. Ready to ship products will be specified as such in the individual listing. Standard USPS shipping times range between 2-4 days. 
- Cancellations:
To ensure the quickest possible delivery date of your product, we start production of your items immediately. For standard shipping products that are NOT specified as "Ready to Ship", cancellation requests must be made within 48 hours after the order has been placed. Cancellations for ready to ship items must be made within 24 hours after ordering. 
-  Returns and Exchanges:
Our products are hand made to order. We cannot accept returns for made to order products. Please reference our sizing chart to ensure proper fit prior to placing your order. For Delivery Robe  sizing, our sizing chart is intended for fitting after the birth of your child. in a lot of cases our robes will fit comfortably with a pregnant belly, but we cannot guarantee that it will and is not a valid reason for return. If your order requires any deviation from the sizing chart, please make us aware of the necessary change upon ordering.  If you have any problems with your order, please contact us immediately. Exchanges are accepted with prior approval. If you'd like to exchange an item please contact us within 3 days of delivery. The item(s) must be returned within 7 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In the case of a returned package due to insufficient address, the buyer is responsible for the extra shipping charge incurred. Extra shipping charge must be paid before the item is resent. 
- Refunds:
Refunds are only permitted in certain instances where we have failed to deliver the product desired from the buyer. If your product meets this criteria, please contact us immediately so we may try to resolve the issue. If a refund is warranted, the buyer must return the product in the same condition as it was received. Until we have received the item in question and verified the flaws, the buyer shall assume the responsibility of any shipping costs to return the item. If after inspection determines the item is indeed flawed, then and only then will a refund be granted including shipping costs incurred by the buyer.
- If you need further assistance please email us at kinsandkay@gmail.com. Emails will be responded to within 24 hours.