We ship from Tucson, AZ. Mon-Sat. Excluding Holidays.

Processing Times

The time we need to prepare an order for shipping varies. Most items ship out within 1-5 business days. Processing time does not include transit time.

Transit Times

Priority Mail: Packages greater than 1 lb. - 2-3 business days

First Class: Packages less than 1 lb. - 3-5 business days

We cannot guarantee transit speed.

Lost of Stolen Packages

We are NOT responsible for any lost or stolen packages. If you are having problems tracking your package with the supplied tracking information, please contact the last known courier for information.

Undeliverable Packages

In the case of a returned package due to insufficient address, the buyer is responsible for the extra shipping charge incurred. Extra shipping charge must be paid before the item is resent. Failure to pay extra shipping charge will result in forfeit of funds. Refused packages, without prior authorization, will be considered a forced return and customer will forfeit funds and order.

How do I return?

  • Enter your order number and email address in the fields and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • Custom/Personalized items are not returnable

 Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Exchanges:

  • If you would like to exchange your items for a different size, color or style please start a return of the original item and place another order! Original item must be returned within 14 days of delivery receipt.

 

Still have questions? Send us an email at kinsandkaycs@gmail.com with your name and order number.