We ship from Tucson, AZ. Mon-Sat. Excluding Holidays.
Processing Times
The time we need to prepare an order for shipping varies. Most items are made to order and our standard shipping time of 3-5 days applies. Processing time does not include transit time.
If you need your order sooner please contact us! We occasionally have rush order spots available!
Ready to Ship (RTS)
Ready to ship products will be specified as such in the individual listing. Standard USPS shipping times range between 3-5 business days.
Transit Times
Priority Mail: Packages greater than 1 lb. - 2-3 business days
First Class: Packages less than 1 lb. - 3-5 business days
We cannot guarantee transit speed.
Lost or Stolen Packages
We are NOT responsible for any lost or stolen packages. If you are having problems tracking your package with the supplied tracking information, please contact the last known courier for information.
Undeliverable Packages
In the case of a returned package due to insufficient address, the buyer is responsible for the extra shipping charge incurred. Extra shipping charge must be paid before the item is resent. Failure to pay extra shipping charge will result in forfeit of funds. Refused packages, without prior authorization, will be considered a forced return and customer will forfeit funds and order.
Return Policy
Our products are hand made to order. We cannot accept returns for made to order products. In the event an order is accepted to be returned customer will be responsible for return shipping cost. Refund will be minus the original shipping cost. A 15% restocking fee may also apply.
Please reference our sizing chart to ensure proper fit prior to placing your order.
For Robe sizing, our sizing chart is intended for fitting after the birth of your child. In a lot of cases our robes will fit comfortably with a pregnant belly, but we cannot guarantee that it will and is not a valid reason for return.
If you have any problems with your order, please contact us immediately at KinsandKay@gmail.com.
Exchanges:
Exchanges are accepted with prior approval. If you'd like to exchange an item please contact us within 3 days of delivery. The item(s) must be returned within 7 days. Buyers are responsible for return shipping costs as well as shipping of the new item. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
